Qualifications
High school diploma or GED requiredMust be at least 18 years of agePreferred qualifications:Previous experience in a call center or customer service environmentBilingual in Spanish and English is a plus but not mandatoryFamiliarity with phone and computer-based support systemsAuthorized to work in the United StatesU.S. residency required (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)Ability to adhere to detailed procedures and meet performance standardsExcellent communication and active listening skillsProficient in navigating computer applications and web-based toolsSelf-motivated and accountable to work schedules
About the job
Join our dedicated team as a Customer Service Representative, where your primary responsibility will be to manage inbound communications for renowned brands. You will assist customers with inquiries, service requests, account management, and product inquiries.
Utilizing our comprehensive systems and resources, you will provide exceptional customer service while upholding professionalism, precision, and brand consistency.
This role offers schedule flexibility upon certification and is perfect for those looking for a stable support position with ample opportunities for career advancement.
About Genesis Call Center
Genesis Call Center specializes in recruiting, training, and managing U.S.-based Customer Service Representatives (CSRs) who support a variety of national brands across sectors including customer service, roadside assistance, healthcare logistics, retail support, and more.Our secure cloud-based platforms enable team members to efficiently perform their roles from designated workspaces, contributing to a modern, eco-friendly support framework.As a W2 employer, we offer comprehensive onboarding, genuine support, and real chances for career growth.