Qualifications
Your SkillsExpertise in detecting, correlating, and analyzing events in technical environments, executing mitigation strategies when feasible.Strong analytical thinking complemented by meticulous attention to detail.Management of Betsson Group's ticketing system for incidents, events, and maintenance.Effective ticket dispatch and escalation to the appropriate support teams.Providing regular updates and notifications across various channels in English, both written and verbal.Direct liaison with our third-party service providers.Comprehensive IT knowledge across Windows, Linux, SQL, cloud computing, and virtual environments.Acting as the singular point of contact for all communications related to production issues.Ability to thrive in high-pressure situations.This position requires a commitment to a 24/7 shift schedule, with opportunities for limited remote working.
About the job
Join our exceptional LiveOps (NOC) Team at Betsson Group, where we leverage cutting-edge technologies to ensure our brands operate seamlessly and deliver unparalleled service to our customers.
The Role
As the Incident Engineer, you will be the primary point of contact for all production incidents, managing the incident lifecycle. Your primary objective will be to maximize service availability and performance for our customers by proactively monitoring our systems and coordinating the resolution of any incidents or events affecting our infrastructure and service providers.
With a diverse range of brands under our umbrella, our Incident Team plays a critical role in minimizing incidents and ensuring operational excellence.
What Awaits You?
In this role, you will be exposed to various technological stacks, guided by the industry’s best leaders who are committed to your professional growth through continuous training and support.
- Leverage the position of Incident Engineer as a pathway towards careers in development, infrastructure engineering, or DevOps within our organization.
About Betsson Group
At Betsson Group, life is an exhilarating ride, akin to a rollercoaster—fast-paced and full of surprises. With over 2,800 team members representing 75 nationalities across our global network, including 1,500 at our operational headquarters in Malta, each day presents fresh challenges and opportunities for growth. If you are passionate about innovation and enjoy pushing the boundaries, Betsson is the place for you.