About the job
Job Title: Intake Specialist
Location: Remote (South Africa) - US Hours - 9am-5pm EST
Job Type: Full-time
Key Responsibilities:
- Respond to inquiries promptly and professionally through various communication channels such as phone and email.
- Guide clients through the intake process, clearly articulating requirements and next steps.
- Collect, review, and verify client information and documentation to ensure accuracy.
- Schedule appointments and assessments as necessary for efficient service delivery.
- Maintain precise and organized records within the company’s CRM or intake systems.
- Collaborate with clinical and administrative teams to facilitate timely onboarding and service provision.
- Consistently follow up with clients to collect outstanding information or documents.

