Qualifications
Key Responsibilities
Provide ongoing support to customers via phone and email to ensure their success with IXL.
Implement and troubleshoot customer system integrations with the IXL platform.
Work directly with district-level administrators and technology directors to ensure schools have the necessary contacts, tools, and information for successful IXL adoption.
Collaborate with the customer support, sales, engineering, and product design teams to enhance IXL's products and services.
Ensure a positive customer experience through every interaction.
Assist the Account Management team in analyzing data to maintain customer engagement and license utilization.
Qualifications
BA/BS degree in a technical field.
3-5 years of experience in a technical support role.
Proficient in configuring and troubleshooting API-based integrations between software systems.
A quick learner who shows initiative.
Strong written and verbal communication skills.
Ability to prioritize tasks effectively and work efficiently.
Detail-oriented with excellent analytical, diagnostic, organizational, and troubleshooting skills.
Enthusiastic and positive individual who thrives both independently and in collaborative settings.
Familiarity with K-12 education technologies, such as Student Information Systems and Learning Management Systems, is a plus.
About the job
Join IXL Learning, a leader in personalized learning products utilized by millions worldwide, as we seek a dynamic, customer-oriented, and analytical Integration Support Specialist for our Account Services team in Raleigh, NC. We are dedicated to delivering exceptional customer service, ensuring our clients thrive with our software solutions.
In this pivotal role, you will leverage your communication and technical expertise to assist clients with the implementation and troubleshooting of integrations between IXL and various educational systems. Collaborating closely with IXL account managers and educational sales consultants, you will ensure an outstanding customer experience throughout the entire customer lifecycle. The ideal candidate will have a strong passion for K-12 education, account management, client satisfaction, and technology. Being highly organized, adaptable, and personable are essential traits for success in this role.
This full-time position is based in our Raleigh, NC office, with a work schedule of Monday to Friday, and the flexibility to work from home one day a week.
