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Key Responsibilities:Act as the escalation point for complex issues that remain unresolved by the internal helpdesk team.Ensure critical data recovery and system integrity by serving as an escalation point for backup remediation.Oversee the onboarding and offboarding processes for internal users to guarantee a smooth transition.Manage client onboarding and offboarding, ensuring that all systems, accounts, and configurations are appropriately established or decommissioned.Design, implement, maintain, and troubleshoot data center and cloud infrastructure, with a focus on Windows and Azure environments.Develop and sustain backup infrastructure architecture utilizing Veeam to ensure reliable data protection and recovery.Design, deploy, and maintain Veeam backup solutions for both internal and client environments.Conduct regular backup verification with Veeam to ensure data integrity and recoverability.Address backup failures promptly to minimize downtime and data loss.Optimize Veeam backup policies and strategies for enhanced efficiency, compliance, and security.Maintain and resolve issues related to the ConnectWise Automate platform.
About the job
Join our dynamic team at ITS as a Centralized Services Engineer, where you will be instrumental in ensuring the smooth operation, optimization, and evolution of our IT environments for both internal and external clients. This role demands an adept professional with a strong background in infrastructure architecture, cloud solutions, managed service provider tools, and automation techniques. You will serve as a key escalation point for our internal helpdesk team, driving innovation through scripting, automation, and seamless tool integrations. Your expertise will also include managing backup infrastructure architecture, deployment, verification, and remediation, specifically through the use of Veeam as our primary backup solution.
About ITS
ITS is a forward-thinking technology leader dedicated to providing innovative IT solutions that drive efficiency and excellence for our clients. We pride ourselves on fostering a collaborative and inclusive work environment where professional growth is encouraged. Join us and be part of a team that challenges the status quo and embraces new technologies to deliver exceptional service.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Key Responsibilities:Act as the escalation point for complex issues that remain unresolved by the internal helpdesk team.Ensure critical data recovery and system integrity by serving as an escalation point for backup remediation.Oversee the onboarding and offboarding processes for internal users to guarantee a smooth transition.Manage client onboarding and offboarding, ensuring that all systems, accounts, and configurations are appropriately established or decommissioned.Design, implement, maintain, and troubleshoot data center and cloud infrastructure, with a focus on Windows and Azure environments.Develop and sustain backup infrastructure architecture utilizing Veeam to ensure reliable data protection and recovery.Design, deploy, and maintain Veeam backup solutions for both internal and client environments.Conduct regular backup verification with Veeam to ensure data integrity and recoverability.Address backup failures promptly to minimize downtime and data loss.Optimize Veeam backup policies and strategies for enhanced efficiency, compliance, and security.Maintain and resolve issues related to the ConnectWise Automate platform.
About the job
Join our dynamic team at ITS as a Centralized Services Engineer, where you will be instrumental in ensuring the smooth operation, optimization, and evolution of our IT environments for both internal and external clients. This role demands an adept professional with a strong background in infrastructure architecture, cloud solutions, managed service provider tools, and automation techniques. You will serve as a key escalation point for our internal helpdesk team, driving innovation through scripting, automation, and seamless tool integrations. Your expertise will also include managing backup infrastructure architecture, deployment, verification, and remediation, specifically through the use of Veeam as our primary backup solution.
About ITS
ITS is a forward-thinking technology leader dedicated to providing innovative IT solutions that drive efficiency and excellence for our clients. We pride ourselves on fostering a collaborative and inclusive work environment where professional growth is encouraged. Join us and be part of a team that challenges the status quo and embraces new technologies to deliver exceptional service.