About the job
About Citco
Citco stands as a premier global provider of fund services, corporate governance, and associated asset management solutions, with a presence in 50 offices worldwide. Managing over $1.8 trillion in assets, we are dedicated to delivering comprehensive solutions and outstanding service tailored to the unique needs of our clients.
For further details about Citco, please visit www.citco.com.
About Our Team & Business Line:
The Retail Alternative Funds segment represents a critical area of growth for Citco, focusing on expanding our service offerings within the registered fund domain for alternative asset clients. Our ongoing commitment to education and technological advancements ensures our team is well-equipped to provide a seamless client experience.
As a vital member of our Investor Relations team, you will collaborate with some of the industry’s leading professionals to deliver award-winning services for complex fund structures that our clients can trust.
Your Role:
In this role, you will proactively support our clients and their investors, distributors, and third parties by performing a variety of tasks:
- Review subscription agreements.
- Follow up with investors regarding missing documentation.
- Conduct KYC and AML procedures on investors.
- Facilitate investor transfers and name changes.
- Maintain both electronic and physical investor records.
- Oversee bank accounts for assigned funds.
- Prepare daily cash reconciliations for multiple accounts.
- Produce statements, distributions, and relevant correspondence.
- Update contact information across all systems.
- Assist in managing fund manager and investor communications.
About You:
- Experience in customer service, particularly in financial services.
- Proven track record in managing client relationships effectively.
- A Bachelor’s degree is required.
- Ability to manage multiple tasks and projects concurrently.
- Exceptional communication skills, both written and verbal.
- Proficiency in all Microsoft Office applications.
Our Benefits
Your well-being is our top priority at Citco. We provide a competitive total rewards package designed to support your career success and personal needs. The base salary is influenced by various factors such as the role, experience, skills, and market conditions. Additionally, eligible positions participate in an annual discretionary bonus pool based on company performance and individual contributions. Our comprehensive benefits package includes medical, dental, and vision insurance, among other offerings.

