About the job
Join Vori as an iOS POS System Installer and play a vital role in enhancing the operational efficiency of grocery stores across the USA. In this hands-on customer-facing position, you will be responsible for the physical installation, configuration, and validation of iOS-based POS systems. Your primary focus will be on hardware setup, basic network connectivity, and system testing to ensure that stores are fully operational at go-live. Collaborating closely with our onboarding, support, and project management teams, you will deliver consistent and high-quality installations that prioritize customer satisfaction.
Key Responsibilities:
Install and configure iOS-based POS hardware in grocery store environments.
Set up and test iOS POS terminals, stands, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers.
Ensure secure mounting of hardware and maintain professional cable management.
Verify network connectivity (LAN/WiFi), device communication, and peripheral functionality.
Conduct end-to-end testing of checkout workflows, including scanning, payments, receipts, and drawer operations.
Coordinate with internal onboarding and support teams to confirm readiness for go-live.
Educate store staff on basic hardware usage and operational best practices.
Troubleshoot and resolve basic hardware, connectivity, or configuration issues during installation.
Document installation details, including any issues encountered and obtain store sign-off upon completion.
Adhere to installation standards, safety guidelines, and customer experience expectations.
Travel to customer sites as required, including early mornings, evenings, or weekends as needed.

