Proven experience in managing CMDB and change management processes.Strong analytical skills for auditing data accuracy and integrity.Excellent communication skills for collaboration across IT teams.Experience with incident and problem management frameworks.Familiarity with RCA methodologies.
About the job
Team: Infrastructure
Department: Technology & IS
Location: Davie, Florida
Commitment: Full-time
Summary
Who You Are
The IT Change, Problem & CMDB Specialist is pivotal in managing and maintaining the Configuration Management Database (CMDB). You will oversee change management processes and ensure the efficient handling of incidents and problems throughout the IT environment. This role emphasizes data integrity within the CMDB while effectively managing changes and collaborating with incident and problem management teams. You will be instrumental in facilitating communication during Root Cause Analysis (RCA) and Change Advisory Board (CAB) meetings to promote alignment and continuous improvement.
What You`ll Need
Keep the CMDB updated with accurate records of all IT assets, configurations, and dependencies.
Conduct regular audits of CMDB data to ensure accuracy, completeness, and compliance with internal standards.
Track and maintain configuration items (CIs) and their relationships for accurate data recording.
Support the Change Management process, ensuring all changes to IT services and assets are accurately reflected in the CMDB.
Participate in CAB meetings by reviewing, approving, and ensuring that changes are documented correctly.
Collaborate with IT teams to guarantee all changes are communicated and implemented correctly in the CMDB.
Act as a liaison for incident and problem management teams, ensuring effective communication and documentation of issues related to configuration items and assets.
Update CMDB entries as incidents and problems are resolved, ensuring impacted configurations are accurately updated.
Capture Root Cause Analysis (RCA) of problems and associate them with relevant configuration items in the CMDB for future reference.
Establish and maintain high data quality standards, ensuring CMDB records are complete, accurate, and regularly updated.
Generate regular reports on CMDB data quality, discrepancies, and updates, presenting findings to senior leadership.
Ensure integration of change, problem, and asset data within the CMDB to enhance visibility across IT teams.
Collaborate with various IT teams (Infrastructure, Operations, Security, etc.) to ensure seamless integration of changes.
About BHG Financial
At BHG Financial, we empower businesses with innovative financial solutions. Our technology-driven approach ensures efficiency and reliability, fostering a culture of integrity and excellence. Join us and be part of a team that values collaboration and continuous improvement.
This job posting is no longer active and is not accepting applications.
Proven experience in managing CMDB and change management processes.Strong analytical skills for auditing data accuracy and integrity.Excellent communication skills for collaboration across IT teams.Experience with incident and problem management frameworks.Familiarity with RCA methodologies.
About the job
Team: Infrastructure
Department: Technology & IS
Location: Davie, Florida
Commitment: Full-time
Summary
Who You Are
The IT Change, Problem & CMDB Specialist is pivotal in managing and maintaining the Configuration Management Database (CMDB). You will oversee change management processes and ensure the efficient handling of incidents and problems throughout the IT environment. This role emphasizes data integrity within the CMDB while effectively managing changes and collaborating with incident and problem management teams. You will be instrumental in facilitating communication during Root Cause Analysis (RCA) and Change Advisory Board (CAB) meetings to promote alignment and continuous improvement.
What You`ll Need
Keep the CMDB updated with accurate records of all IT assets, configurations, and dependencies.
Conduct regular audits of CMDB data to ensure accuracy, completeness, and compliance with internal standards.
Track and maintain configuration items (CIs) and their relationships for accurate data recording.
Support the Change Management process, ensuring all changes to IT services and assets are accurately reflected in the CMDB.
Participate in CAB meetings by reviewing, approving, and ensuring that changes are documented correctly.
Collaborate with IT teams to guarantee all changes are communicated and implemented correctly in the CMDB.
Act as a liaison for incident and problem management teams, ensuring effective communication and documentation of issues related to configuration items and assets.
Update CMDB entries as incidents and problems are resolved, ensuring impacted configurations are accurately updated.
Capture Root Cause Analysis (RCA) of problems and associate them with relevant configuration items in the CMDB for future reference.
Establish and maintain high data quality standards, ensuring CMDB records are complete, accurate, and regularly updated.
Generate regular reports on CMDB data quality, discrepancies, and updates, presenting findings to senior leadership.
Ensure integration of change, problem, and asset data within the CMDB to enhance visibility across IT teams.
Collaborate with various IT teams (Infrastructure, Operations, Security, etc.) to ensure seamless integration of changes.
About BHG Financial
At BHG Financial, we empower businesses with innovative financial solutions. Our technology-driven approach ensures efficiency and reliability, fostering a culture of integrity and excellence. Join us and be part of a team that values collaboration and continuous improvement.