About the job
D-ploy is a leading IT and Engineering Solutions company with a strong presence across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.
We take pride in offering innovative and high-quality services and solutions to several industry-leading clients. By fostering relationships and building trusted partnerships within the IT community, we enhance our customers’ IT productivity, contributing to their overall success and value.
We are eager to connect with engaging, adaptable, and solution-oriented professionals looking to join a dynamically growing international organization. Our focus is on creating value where IT matters—join us!
Key Responsibilities
- Offer technical support and troubleshooting assistance for computer hardware, software, mobile devices, and other technological tools and products.
- Deliver first and second-level technical support via calls, tickets, and user interactions.
- Respond promptly to IT-related inquiries from end-users.
- Document all end-user interactions reliably in the customer ticket system ‘Service Now’ (e.g., incidents, requests).
- Create, maintain, and utilize knowledge articles.
- Conduct IT onboarding training for new starters.
- Contribute to continuous improvement initiatives.

