Key ResponsibilitiesUser Lifecycle Management: Manage the onboarding and offboarding processes for users, including account creation in Microsoft Entra ID and email setup in Exchange Online.Hardware Provisioning: Prepare and deploy computer hardware and mobile devices (iOS/Android) for new hires, ensuring they are operational from day one.Helpdesk Response: Serve as the primary responder for IT issues via phone, email, and in-person requests. Diagnose and resolve hardware, software, and connectivity issues, escalating complex problems as necessary.Asset Tracking: Maintain an accurate inventory of all company assets, ensuring all hardware is accounted for throughout its lifecycle from deployment to retirement.Asset & Knowledge Management: Keep meticulous records of hardware assets, including swaps and returns, and contribute to our internal Knowledge Base (KB).
About the job
Join our team as an IT Support Specialist, where you'll be the front line in ensuring our technical operations run smoothly. Your primary responsibility will be to manage hardware provisioning, user access, and immediate technical troubleshooting for our staff at the corporate headquarters in Phoenix, as well as remote users and field service technicians nationwide. Your efforts will directly support our industry-leading garage door services, ensuring technical issues do not disrupt our operations.
Your role will involve assisting with day-to-day endpoint needs such as login support, troubleshooting Multi-Factor Authentication (MFA), and resolving mobile workflow challenges, particularly with ServiceTitan on iPads.
About a1 Garage Door Service
At a1 Garage Door Service, we pride ourselves on delivering top-notch garage door solutions to our customers. Our commitment to excellence drives our technical support team to ensure seamless operations, enhancing the service experience for both our staff and clients.
This job posting is no longer active and is not accepting applications.
IT Support Specialist at a1 Garage Door Service | Phoenix
Key ResponsibilitiesUser Lifecycle Management: Manage the onboarding and offboarding processes for users, including account creation in Microsoft Entra ID and email setup in Exchange Online.Hardware Provisioning: Prepare and deploy computer hardware and mobile devices (iOS/Android) for new hires, ensuring they are operational from day one.Helpdesk Response: Serve as the primary responder for IT issues via phone, email, and in-person requests. Diagnose and resolve hardware, software, and connectivity issues, escalating complex problems as necessary.Asset Tracking: Maintain an accurate inventory of all company assets, ensuring all hardware is accounted for throughout its lifecycle from deployment to retirement.Asset & Knowledge Management: Keep meticulous records of hardware assets, including swaps and returns, and contribute to our internal Knowledge Base (KB).
About the job
Join our team as an IT Support Specialist, where you'll be the front line in ensuring our technical operations run smoothly. Your primary responsibility will be to manage hardware provisioning, user access, and immediate technical troubleshooting for our staff at the corporate headquarters in Phoenix, as well as remote users and field service technicians nationwide. Your efforts will directly support our industry-leading garage door services, ensuring technical issues do not disrupt our operations.
Your role will involve assisting with day-to-day endpoint needs such as login support, troubleshooting Multi-Factor Authentication (MFA), and resolving mobile workflow challenges, particularly with ServiceTitan on iPads.
About a1 Garage Door Service
At a1 Garage Door Service, we pride ourselves on delivering top-notch garage door solutions to our customers. Our commitment to excellence drives our technical support team to ensure seamless operations, enhancing the service experience for both our staff and clients.