About the job
D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.
We take pride in delivering innovative and high-quality services that empower our industry-leading clients. By fostering strong relationships and trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their organizational success.
We are currently seeking an IT Support Specialist with expertise in Medical Imaging (RIS/PACS) to provide crucial support and maintenance for medical imaging applications.
This role emphasizes operational support, system reliability, and coordination with both internal stakeholders and external partners, all under the guidance of the RIS/PACS Manager.
Key Responsibilities
- Deliver Level 2–3 technical and functional support for medical imaging applications (RIS/PACS).
- Investigate incidents and implement effective, long-term solutions.
- Ensure the availability, performance, and security compliance of imaging systems.
- Conduct regular technical checks and system inspections.
- Coordinate and oversee interventions with vendors and external partners, ensuring clear communication and follow-up.
- Configure and tailor applications according to operational requirements and manage non-project development requests.
- Maintain technical documentation in accordance with internal standards.
- Contribute to the ongoing improvement of support processes.

