About the job
Join Mercier Consultancy MD in an exciting role as an Italian Speaking Customer Service Representative for a prominent FinTech company. This opportunity allows you to work remotely while enjoying the vibrant culture of Greece. If you are passionate about financial technologies and committed to providing exceptional customer support, this position is perfect for you. You will assist clients in Italian, offering guidance on various financial services and products.
Key Responsibilities
- Handle customer inquiries regarding FinTech products and services, including account setup, transactions, and troubleshooting via phone, email, and chat in Italian.
- Provide clear and concise information about financial products, ensuring customers understand their features and benefits.
- Assist customers with account and transaction issues, ensuring prompt resolutions.
- Effectively resolve complaints and feedback, striving for high customer satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to enhance service delivery and overall customer experience.
- Stay updated on financial regulations, products, and industry trends to offer relevant support.

