About the job
Join a prestigious global leader in the jewelry industry, celebrated for its exquisite and timeless creations that capture hearts around the world. We are seeking passionate and fluent Italian speakers to enhance our Customer Support Team and deliver outstanding service to our esteemed clientele!
Key Responsibilities
- Respond to customer inquiries and resolve complaints through phone, email, or chat.
- Handle incoming communications regarding products, sales, services, corporate information, and appointments.
- Uphold a high standard of customer support and satisfaction by maintaining a comprehensive customer relationship database.
- Foster client retention and loyalty by providing positive and effective responses to customer inquiries.
Qualifications
- Fluent in Italian (native or near-native proficiency).
- Proficient in English at a B2 level or higher.
- Demonstrated passion for customer support, with a competitive and proactive mindset.
- A minimum of a high school diploma or equivalent vocational training.
- Prior experience in customer service roles will be viewed favorably.
Perks and Benefits
- Competitive salary of €1,182 gross per month.
- Monthly performance incentives.
- Comprehensive private health insurance.
- Fitness membership support.
- Exceptional opportunities for career advancement within a leading multinational organization.

