About the job
Join the dynamic team at Mercier Consultancy MD, where we are thrilled to offer a unique opportunity for Italian-Speaking Customer Service Representatives with a renowned Digital Wallet Provider. This role not only allows you to leverage your passion for technology and fintech but also provides the exciting chance to work in beautiful Greece. As a customer service representative, you will play a crucial role in helping customers manage their digital wallet accounts and addressing inquiries in Italian.
Key Responsibilities
- Effectively manage customer inquiries regarding digital wallet services, features, and account issues through phone, email, and chat in Italian.
- Provide comprehensive guidance on setting up and utilizing digital wallet functionalities.
- Assist customers with security concerns, troubleshooting, and transaction inquiries.
- Resolve customer complaints and issues promptly to ensure a positive and satisfactory user experience.
- Accurately document customer interactions in the CRM system for consistency and effective follow-up.
- Collaborate with technical and operational teams to enhance service quality and tackle complex issues.
- Stay updated on industry developments and digital payment trends to provide informed and relevant support.

