About the job
Join Mercier Consultancy as an Italian-Speaking Customer Service Representative for our esteemed client's Real Estate Platform. In this essential Junior role, you will provide outstanding support to our Italian-speaking clientele, assisting them with property inquiries related to buying, selling, and renting real estate.
Your proficiency in Italian will empower you to effectively communicate with clients, guiding them through the nuances of the real estate process and offering critical insights about available properties and services. Your contributions will be pivotal in enhancing customer satisfaction and ensuring seamless transactions on our platform.
Key Responsibilities
- Provide exceptional customer service in Italian via phone, email, and chat concerning real estate inquiries.
- Guide customers in property searches, booking viewings, and navigating the buying or renting process.
- Efficiently resolve customer concerns and complaints with professionalism.
- Document customer interactions and maintain precise records in our CRM system.
- Collaborate with real estate agents and internal teams to ensure prompt responses and effective resolution of inquiries.
- Collect customer feedback to enhance service offerings and platform usability.
- Stay updated on real estate market trends and property listings.

