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Experience Level
Experience
Qualifications
Requirements Fluency in Italian (both written and spoken) is required; knowledge of English is an advantage. Previous experience in customer service is preferred, particularly within the streaming or entertainment sector. Exceptional communication and interpersonal skills with a focus on customer satisfaction. Strong problem-solving abilities and comfort with technical inquiries. Ability to multitask and effectively manage various customer interactions in a remote environment. Familiarity with CRM software and common office applications. Willingness to work flexible hours, including evenings and weekends as necessary.
About the job
Join the dynamic team at Mercier Consultancy MD as an Italian-Speaking Customer Service Representative for our esteemed streaming services. This remote position offers you the opportunity to work from the beautiful landscapes of Greece, while you engage with customers who share your passion for entertainment. Your role will involve assisting customers with a variety of inquiries regarding our streaming services, ensuring that their experience is seamless and enjoyable.
Key Responsibilities
Handle customer inquiries related to streaming services, subscriptions, and technical issues through phone, email, and chat in Italian.
Provide comprehensive information on content availability, billing, and account management.
Assist customers in resolving streaming issues to ensure a top-notch viewing experience.
Efficiently address and resolve customer complaints while maintaining high levels of satisfaction.
Accurately document all customer interactions in our CRM system for effective follow-up.
Collaborate with cross-functional teams to enhance service delivery and customer experiences.
Keep updated on new content, features, and industry trends to offer informed customer support.
About Mercier Consultancy MD
Mercier Consultancy MD is a leading consultancy firm dedicated to providing exceptional customer support services. We pride ourselves on our commitment to excellence and our passion for the entertainment industry.
Italian-Speaking Customer Service Representative for Streaming Services - Remote in Greece
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Requirements Fluency in Italian (both written and spoken) is required; knowledge of English is an advantage. Previous experience in customer service is preferred, particularly within the streaming or entertainment sector. Exceptional communication and interpersonal skills with a focus on customer satisfaction. Strong problem-solving abilities and comfort with technical inquiries. Ability to multitask and effectively manage various customer interactions in a remote environment. Familiarity with CRM software and common office applications. Willingness to work flexible hours, including evenings and weekends as necessary.
About the job
Join the dynamic team at Mercier Consultancy MD as an Italian-Speaking Customer Service Representative for our esteemed streaming services. This remote position offers you the opportunity to work from the beautiful landscapes of Greece, while you engage with customers who share your passion for entertainment. Your role will involve assisting customers with a variety of inquiries regarding our streaming services, ensuring that their experience is seamless and enjoyable.
Key Responsibilities
Handle customer inquiries related to streaming services, subscriptions, and technical issues through phone, email, and chat in Italian.
Provide comprehensive information on content availability, billing, and account management.
Assist customers in resolving streaming issues to ensure a top-notch viewing experience.
Efficiently address and resolve customer complaints while maintaining high levels of satisfaction.
Accurately document all customer interactions in our CRM system for effective follow-up.
Collaborate with cross-functional teams to enhance service delivery and customer experiences.
Keep updated on new content, features, and industry trends to offer informed customer support.
About Mercier Consultancy MD
Mercier Consultancy MD is a leading consultancy firm dedicated to providing exceptional customer support services. We pride ourselves on our commitment to excellence and our passion for the entertainment industry.