What You Bring:Fluency in both written and spoken English and Italian.Demonstrable experience in customer service and sales, ideally within a call center or retail setting.Exceptional communication skills with the ability to engage and build rapport with customers.Strong problem-solving abilities and the capacity to think critically in high-pressure situations.Sales-oriented mindset with a proven record of meeting and exceeding targets.Capability to work independently as well as collaboratively within a team to achieve shared objectives.Proficiency in CRM software and Microsoft Office Suite.A positive attitude and eagerness to learn and adapt to evolving needs.
About the job
Stokke is an internationally acclaimed brand dedicated to strengthening the bond between parents and children through innovative design and exceptional quality. As a leader in premium children's products, Stokke focuses on creating stylish and functional furniture and baby gear.
We are looking for motivated and enthusiastic Customer Service & Sales Representatives who are fluent in Italian to join our expanding team. This role requires a unique combination of interpersonal skills and a sales-driven mindset. You will serve as the primary point of contact for customers, playing a vital role in ensuring their satisfaction with Stokke’s offerings.
Your Responsibilities:
Engage with customers through phone, email, and chat, providing exemplary service and support.
Assess customer needs and proactively recommend products and services to enhance their experience.
Efficiently manage inquiries, resolving issues, and delivering knowledgeable solutions.
Achieve and surpass sales targets utilizing effective upselling and cross-selling techniques.
Maintain in-depth knowledge of product offerings and current promotions to provide accurate customer information.
Record customer interactions and feedback in the CRM system to refine service delivery and sales strategies.
About Stokke
Stokke is synonymous with quality and innovation in the children's product sector. Their commitment to enhancing the parent-child relationship through thoughtful design has made them a trusted name worldwide.
This job posting is no longer active and is not accepting applications.
Italian-speaking Customer Service & Sales Representative
What You Bring:Fluency in both written and spoken English and Italian.Demonstrable experience in customer service and sales, ideally within a call center or retail setting.Exceptional communication skills with the ability to engage and build rapport with customers.Strong problem-solving abilities and the capacity to think critically in high-pressure situations.Sales-oriented mindset with a proven record of meeting and exceeding targets.Capability to work independently as well as collaboratively within a team to achieve shared objectives.Proficiency in CRM software and Microsoft Office Suite.A positive attitude and eagerness to learn and adapt to evolving needs.
About the job
Stokke is an internationally acclaimed brand dedicated to strengthening the bond between parents and children through innovative design and exceptional quality. As a leader in premium children's products, Stokke focuses on creating stylish and functional furniture and baby gear.
We are looking for motivated and enthusiastic Customer Service & Sales Representatives who are fluent in Italian to join our expanding team. This role requires a unique combination of interpersonal skills and a sales-driven mindset. You will serve as the primary point of contact for customers, playing a vital role in ensuring their satisfaction with Stokke’s offerings.
Your Responsibilities:
Engage with customers through phone, email, and chat, providing exemplary service and support.
Assess customer needs and proactively recommend products and services to enhance their experience.
Efficiently manage inquiries, resolving issues, and delivering knowledgeable solutions.
Achieve and surpass sales targets utilizing effective upselling and cross-selling techniques.
Maintain in-depth knowledge of product offerings and current promotions to provide accurate customer information.
Record customer interactions and feedback in the CRM system to refine service delivery and sales strategies.
About Stokke
Stokke is synonymous with quality and innovation in the children's product sector. Their commitment to enhancing the parent-child relationship through thoughtful design has made them a trusted name worldwide.