About the job
Embark on a rewarding journey with Mercier Consultancy as an Italian-Speaking Customer Service Specialist. This is a unique chance to live and work in the stunning landscapes of Greece, with a paid relocation package offered for the ideal candidate who is dedicated to delivering exceptional customer service to our Italian-speaking clients.
In this vibrant position, you will communicate with customers via phone, email, and chat, providing tailored support and assistance. Your professionalism and compassion will be crucial in creating unforgettable customer experiences, thereby reinforcing our commitment to excellence.
Key Responsibilities
- Address customer inquiries in Italian across phone, email, and chat platforms.
- Deliver precise information about our products and services.
- Effectively resolve customer issues promptly.
- Maintain accurate documentation of interactions and update customer records in our systems.
- Collaborate closely with other teams to ensure efficient resolution of customer concerns.
- Engage in ongoing training and development sessions.
- Foster a positive team atmosphere and enhance overall customer satisfaction.

