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Experience Level
Entry Level
Qualifications
Requirements Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus. Prior experience in customer service, ideally in the home appliances industry or related sectors. Exceptional communication and interpersonal skills with a strong customer-centric approach. Ability to manage multiple customer inquiries and prioritize tasks effectively. Familiarity with CRM systems and support tools is advantageous. A proactive attitude towards problem-solving and customer engagement. Willingness to thrive in a fast-paced and collaborative environment.
About the job
Join Mercier Consultancy MD in an exciting role as an Italian-Speaking Customer Support Agent for a prestigious home appliances brand. This remote opportunity allows you to work from Greece, providing top-notch assistance to our Italian-speaking customers. If you have a passion for customer service and a keen interest in home technology, we want you on our team!
Key Responsibilities
Provide outstanding customer support to Italian-speaking clients via phone, email, and chat.
Assist customers with inquiries about product features, troubleshooting, and warranty information.
Resolve customer issues and complaints efficiently to uphold high satisfaction levels.
Document customer interactions in our CRM system for effective tracking and follow-up.
Collaborate with technical teams to deliver timely solutions and updates to customers.
Maintain up-to-date product knowledge and company policies to ensure accurate information delivery.
About Mercier Consultancy MD
Mercier Consultancy MD is a forward-thinking consultancy firm dedicated to providing exceptional support and services in the home appliances sector. We pride ourselves on our commitment to customer satisfaction and innovation in technology.
Italian-Speaking Customer Support Agent for Leading Home Appliances Brand - Remote in Greece
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
Requirements Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus. Prior experience in customer service, ideally in the home appliances industry or related sectors. Exceptional communication and interpersonal skills with a strong customer-centric approach. Ability to manage multiple customer inquiries and prioritize tasks effectively. Familiarity with CRM systems and support tools is advantageous. A proactive attitude towards problem-solving and customer engagement. Willingness to thrive in a fast-paced and collaborative environment.
About the job
Join Mercier Consultancy MD in an exciting role as an Italian-Speaking Customer Support Agent for a prestigious home appliances brand. This remote opportunity allows you to work from Greece, providing top-notch assistance to our Italian-speaking customers. If you have a passion for customer service and a keen interest in home technology, we want you on our team!
Key Responsibilities
Provide outstanding customer support to Italian-speaking clients via phone, email, and chat.
Assist customers with inquiries about product features, troubleshooting, and warranty information.
Resolve customer issues and complaints efficiently to uphold high satisfaction levels.
Document customer interactions in our CRM system for effective tracking and follow-up.
Collaborate with technical teams to deliver timely solutions and updates to customers.
Maintain up-to-date product knowledge and company policies to ensure accurate information delivery.
About Mercier Consultancy MD
Mercier Consultancy MD is a forward-thinking consultancy firm dedicated to providing exceptional support and services in the home appliances sector. We pride ourselves on our commitment to customer satisfaction and innovation in technology.