About the job
Join Mercier Consultancy as an Italian-Speaking Customer Support Representative specializing in subscription-based services! This fully remote position allows you to connect with our Italian-speaking clientele, providing top-notch support and ensuring their subscription experience is seamless and enjoyable.
If you have a passion for customer service and thrive in a multicultural environment, we would love to hear from you!
Key Responsibilities
- Engage with customers in Italian via phone, email, and chat, addressing inquiries about our subscription services.
- Deliver comprehensive information regarding subscription plans, features, and billing processes.
- Accurately document customer interactions and resolutions within our support system.
- Collaborate with internal teams to effectively troubleshoot and resolve customer issues.
- Collect customer feedback to contribute to ongoing service improvement initiatives.
- Participate in training sessions to stay well-informed about our subscription offerings.

