About the job
Join the vibrant team at Mercier Consultancy as an Italian-Speaking Customer Support Representative in our Logistics Department, based in the picturesque city of Athens, Greece! In this pivotal role, you'll be the primary point of contact for our Italian-speaking clients, assisting them with their logistics inquiries and ensuring their issues are resolved quickly and efficiently.
This position is ideal for individuals who excel in dynamic settings and are dedicated to delivering outstanding customer service. If you possess strong problem-solving skills and a passion for effective communication, we would love to welcome you to our team!
Key Responsibilities
- Address customer inquiries in Italian through phone, email, and chat channels
- Provide assistance on logistics services, shipment tracking, and delivery questions
- Accurately document customer interactions and resolutions within our support system
- Work collaboratively with internal logistics teams to resolve client issues
- Keep clients updated on their shipments and any service alterations
- Collect client feedback to enhance our logistics services
- Engage in training sessions to remain knowledgeable about logistics practices and tools

