About the job
Join Mercier Consultancy MD and seize an exciting opportunity as an Italian-Speaking Customer Support Specialist for a leading HealthTech company. Enjoy the flexibility of working remotely from Greece while contributing to an innovative sector that merges technology and healthcare. This role is ideal for those who are enthusiastic about enhancing customer experiences within the HealthTech landscape.
Key Responsibilities
- Respond to customer inquiries and support requests related to HealthTech products and services via phone, email, and chat in Italian.
- Deliver precise and detailed information regarding product features, usage, and troubleshooting assistance.
- Support customers with account management tasks, including registration, updates, and resolving technical issues.
- Efficiently address and resolve customer complaints while ensuring a high level of satisfaction.
- Document customer interactions in the CRM system for effective follow-up and analysis.
- Collaborate with technical teams and other departments to provide exceptional service experiences.
- Stay informed on HealthTech products and industry trends to improve customer communication.

