About the job
Join the innovative team at Neo Group as we partner with our esteemed client to reshape the iGaming industry! This is your opportunity to be at the forefront of a groundbreaking transformation, driving profitability with each new initiative. We believe that it is talented individuals like you who will ignite this change. Embark on this thrilling journey with us to redefine the gaming landscape globally.
We are seeking a motivated and dynamic Italian-Speaking Customer Support Team Lead to guide our customer support team. If you have a passion for exceptional customer service, are fluent in English, and are eager to make a tangible difference, this role is tailored for you!
Your Responsibilities:
- Inspire and lead a team of customer support representatives, cultivating a vibrant and high-performing culture.
- Address customer inquiries through phone, email, and chat, ensuring prompt and precise responses.
- Keep meticulous records of customer interactions and issues, guaranteeing timely follow-up and resolution.
- Analyze customer service processes to identify trends and areas for enhancement.
- Work collaboratively with other departments to ensure a seamless and enriching customer experience.
- Contribute to the formulation and execution of customer support strategies.

