About the job
- Join our dynamic team as a Japanese Bilingual Customer Service Associate for our Music Streaming Services account at Shaw. You will play a crucial role in managing customer subscriptions, guiding account registrations, and processing cancellation requests to ensure our users enjoy an uninterrupted music experience.
- Deliver exceptional bilingual support (English + Japanese) across various communication channels, including live chat, email, and phone.
- Utilize provided tools to assist customers effectively via Email, Chat, and Calls.
- Resolve customer inquiries and issues while establishing and nurturing positive relationships with consumers.
- Ensure accurate documentation of all interactions and required information in the designated tools.
- Provide detailed reports on customer interactions to supervisors or team leads.
- Meet all assigned tasks within specified deadlines.
- Comply with company policies and regulations.
- Respect and adhere to non-disclosure agreements.

