Qualifications
Qualifications:Experience in customer service.Ideally, some background in training and development.A strong willingness to learn and grow.Excellent communication skills, along with enthusiasm and perseverance to support individuals in their personal development.Passion and empathy that enable you to connect with your participants effectively.Authenticity and persuasive abilities to inspire others to explore new ideas.A structured, responsible, and sustainable work approach.You are a true communication professional, and German is your native language.The ability to quickly adapt to different personalities and engage them with your positive attitude.Proficiency in Google tools (Sheets, Gmail, Calendar, etc.).
About the job
Our customer service department serves as the primary point of contact for all customer inquiries and is a vital representation of our company's image. By delivering exceptional and unique services, we consistently exceed customer expectations, ensuring outstanding satisfaction.
In our team, it is our mission to equip every member—from staff to supervisors—with the essential skills through training and coaching to successfully navigate daily challenges.
Are you eager to work in a dynamic environment where you can foster employee development through workshops and coaching, helping them reach their full potential? Join our training team and support our employees in direct customer interactions (Inbound, Outbound, Email).
About AUTO1 Group
The AUTO1 Group is Europe's leading digital automotive platform. As an innovative technology company, we are revolutionizing the used car market with our brands wirkaufendeinauto.de, AUTO1.com, and Autohero. With a team of over 5,000 professionals, we make car buying, selling, transportation, and financing faster, easier, and stress-free for our customers across Europe.