Qualifications
Key ResponsibilitiesManage and take full ownership of a portfolio of 150-200 SMB customers (fewer than 150 employees) across the DACH region.Conduct essential customer touchpoints, including onboarding kickoffs, enablement sessions, and regular check-ins.Guide customers through a well-defined journey using established Scaled Customer Success playbooks.Facilitate a seamless onboarding experience and assist customers in achieving early value promptly.Collaborate with Product, Support, and Sales teams to ensure consistent communication and execution.Contribute to the ongoing enhancement of internal processes and customer-facing materials. Success Metrics3 MonthsYou will be well-versed in the product, confidently conduct onboarding sessions, and independently manage your initial customer interactions.6 MonthsYou will reliably manage your portfolio, ensure customers adhere to a structured journey, and actively contribute to refining playbooks and processes.12 MonthsYou will be a trusted point of contact for your customers, consistently providing outstanding onboarding experiences, and contributing to efficiency improvements in the Scaled Customer Success operations.
About the job
Junior Scaled Customer Success Manager (SMB)
At doinstruct, we empower frontline teams by integrating operational excellence into their daily tasks. Our innovative digital training solution addresses both compliance and operational themes, serving over 400 clients in industries such as logistics, manufacturing, and food production, where precision and consistency are crucial.
As we expand, we are creating a scalable, data-driven post-sale framework, and we are looking for you to play a key role in this journey.
We are in search of a Junior Scaled Customer Success Manager dedicated to nurturing and enhancing our SMB customer segment. You will engage closely with customers throughout their journey, implement structured touchpoints, and ensure the delivery of a consistent, high-quality experience at scale.
If you have a passion for customer interaction, enjoy structuring processes, and are eager to learn about scalable Customer Success strategies, this position offers an excellent entry point to make a tangible impact.
About doinstruct
Doinstruct is at the forefront of enhancing operational excellence for frontline teams through innovative digital training solutions. Our dedicated focus on compliance and operational training has made us a trusted partner for over 400 customers across various industries, including logistics and manufacturing, where precision and efficiency are paramount.