OUR STORY: Join Scaleway and be a part of creating the sovereign cloud of the future! Since our establishment in 1999, we have been dedicated to designing secure and sustainable infrastructures that empower ambitious companies. Initially recognized for our dedicated servers (Dedibox), we transitioned to cloud computing in 2015, adhering to our core values of simplicity, flexibility, and technical excellence. Today, we are a leading player in Europe’s cloud sector. With the rise of artificial intelligence, supported by the Iliad Group's investment of €3 billion, we are committed to developing a robust and sovereign AI alternative to American and Asian leaders. Every day, our rapidly expanding portfolio of cloud and AI products (including bare metal, containerization, serverless, AI, etc.) serves thousands of customers across both the private and public sectors. Our clientele ranges from corporations like France Télévisions and Hachette Livre to fast-growing startups such as Photoroom and Biolevate, as well as institutions like the City of Copenhagen. Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux, and Lyon.WHY WE NEED YOU?As we continue to grow, we are looking to enhance our Customer Success Management (CSM) team to further support the development and retention of our valued customers.Your mission will revolve around assisting CSMs in their daily interactions with clients while contributing to the enhancement of customer processes, thereby ensuring client satisfaction and fostering growth in our customer base. YOUR FUTURE TEAMYou will work in a collaborative and international environment where the diversity of our Scalers, combined with a spirit of cooperation, helps bring new projects to life every day.Joining a dedicated team of 13 professionals, your focus will be on nurturing relationships with clients and understanding their business and technical challenges. The team collaborates closely on customer follow-ups, process improvements, and cross-functional projects with other internal teams. YOUR DAILY ROUTINETasks● Organize, prepare, and participate in customer meetings alongside CSMs, with a focus on startups.● Document meeting summaries and ensure clear identification of follow-up actions.● Contribute to cross-functional projects aimed at enhancing CSM processes and tools.● Analyze customer feedback and assist in improving customer data quality.● Support the team in leveraging CSM tools and dashboards for customer monitoring.
Apr 21, 2026