About the job
As a Junior Partner Success Manager (w/m/d) at enpal, you will play a crucial role in ensuring our partners effectively utilize EFS and maintain a successful long-term collaboration with us. Your responsibilities will encompass guiding partners from onboarding through their daily operations, assisting with operational challenges, identifying activation potentials, and ensuring our financing solutions are effectively integrated into the sales process.
In this role, you will serve not only as the primary point of contact for our partners and their customers, but also as a key driver for partner success, process quality, and growth. You will collaborate closely with Sales, Operations, and Product teams, relaying market feedback directly to the company and contributing to the continuous improvement of our processes, tools, and knowledge base.
This position is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a real impact in a dynamic environment.
Customer & Installer Support
You will be the first point of contact for operational inquiries from installers, their sales teams, and end customers.
You will address support requests quickly, systematically, and solution-oriented, ensuring reliable assistance in daily operations.
You will effectively prioritize and escalate complex cases, working closely with internal teams to develop sustainable solutions.
Processes, Knowledge & Strategy
You will actively expand our knowledge base by creating support articles, FAQs, and onboarding materials.
You will document recurring challenges faced by partners and identify improvement opportunities for processes, tools, and collaboration.
You will provide structured feedback from the market to inform the development of our products and internal processes.
You will assist in establishing a scalable partner success setup with clear standards, thorough documentation, and high process quality.

