About the job
Your Responsibilities
- Assist in supporting the D365 solution deployed across 8 countries, primarily in the Finance/Accounting domain with a user base of 115:
- User profile management
- Daily maintenance and support
- Assessing requests/issues
- Providing first-level support to a largely accounting-focused user base
- Assisting in problem resolution and building a knowledge base within our DevOps tool
- Eventually, taking on second-level issues
- Conduct unit testing for developmental changes in collaboration with our developer
- Reporting tasks
- Support ongoing major projects:
- Key projects include
- Electronic invoicing
- User security overhaul in D365
- Biannual D365 updates
- Separation of IT systems between the US and Europe
- Tasks include:
- Preparation for steering committees and project meetings
- Meeting minutes
- Task tracking
- Reporting

