Responsibilities:KCS Program EnablementPromote the adoption of KCS v6 practices across technical support and field engineering teams.Design and implement KCS onboarding, role-specific training, and ongoing education programs.Support the development paths for KCS Contributors, Publishers, and Coaches.Knowledge Workflow OptimizationEstablish and refine workflows for knowledge capture during support and engineering interactions.Align tools (e.g., ticketing and knowledge base systems) with KCS practices to facilitate seamless content creation and reuse.
About the job
Join MariaDB, a leader in modern database technology, making a significant impact on daily applications that billions rely on, from banking to online shopping. Our open-source database is utilized by 75% of the Fortune 500, underscoring our essential role in contemporary application development.
The Opportunity
We are seeking a KCS Enablement Consultant for a contract role passionate about knowledge sharing and technical enablement. You will advocate for Knowledge-Centered Service (KCS®) practices within our open-source database support organization. Your mission will be to empower support, engineering, and community teams to capture and share knowledge effectively, enhancing issue resolution speed, customer satisfaction, and community engagement. Collaborate closely with support engineers, technical writers, DBAs, and community contributors to cultivate a knowledge-centric culture that meets the distinct needs of the open-source ecosystem.
About MariaDB Corporation Ab
MariaDB Corporation Ab is at the forefront of database technology, providing an open-source platform used by a vast array of enterprises, including 75% of the Fortune 500. Our innovative solutions are integral to everyday applications, ensuring reliability, efficiency, and scalability for businesses globally.
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Responsibilities:KCS Program EnablementPromote the adoption of KCS v6 practices across technical support and field engineering teams.Design and implement KCS onboarding, role-specific training, and ongoing education programs.Support the development paths for KCS Contributors, Publishers, and Coaches.Knowledge Workflow OptimizationEstablish and refine workflows for knowledge capture during support and engineering interactions.Align tools (e.g., ticketing and knowledge base systems) with KCS practices to facilitate seamless content creation and reuse.
About the job
Join MariaDB, a leader in modern database technology, making a significant impact on daily applications that billions rely on, from banking to online shopping. Our open-source database is utilized by 75% of the Fortune 500, underscoring our essential role in contemporary application development.
The Opportunity
We are seeking a KCS Enablement Consultant for a contract role passionate about knowledge sharing and technical enablement. You will advocate for Knowledge-Centered Service (KCS®) practices within our open-source database support organization. Your mission will be to empower support, engineering, and community teams to capture and share knowledge effectively, enhancing issue resolution speed, customer satisfaction, and community engagement. Collaborate closely with support engineers, technical writers, DBAs, and community contributors to cultivate a knowledge-centric culture that meets the distinct needs of the open-source ecosystem.
About MariaDB Corporation Ab
MariaDB Corporation Ab is at the forefront of database technology, providing an open-source platform used by a vast array of enterprises, including 75% of the Fortune 500. Our innovative solutions are integral to everyday applications, ensuring reliability, efficiency, and scalability for businesses globally.