About the job
The Role:
As a pivotal member of the aCommerce team, the Key Account Manager plays a crucial role in adapting to evolving consumer needs. This position, located in the Philippines, is designed to act as an extension of our clients' businesses, ensuring effective management and execution of their e-commerce strategies in social commerce. Responsibilities include the development, management, and execution of promotional and marketing campaigns, alongside overseeing fulfillment and ensuring seamless daily operations.
The Key Account Manager will serve as the primary communication point for clients, implementing their social commerce strategies and fostering a consistent social media presence to enhance brand experience. Collaboration with internal departments and service providers will be vital to delivering best-in-class service execution. Staying informed about industry trends, market developments, and competitive landscapes will equip you with specialized knowledge to better understand and address clients' business challenges and opportunities.
Responsibilities:
- Oversee account profitability through effective P&L management.
- Ensure timely onboarding of all clients and channels.
- Collaborate daily with clients and channels to maximize GMV.
- Manage customer budgets and P&L execution to achieve agreed GMV, Take Rate, and Profit.
- Optimize product presentation and visibility across online channels.
- Coordinate with internal cross-functional teams and external partners.
- Establish and monitor progress against key performance indicators.
- Advise and execute comprehensive social commerce strategies for international brand owners, including content creation, sales monitoring, demand growth analysis, supply management, promotion management, and business analytics.
- Work with internal departments (tech, warehouse, marketing) and external parties (advertising agencies) to troubleshoot and resolve business issues.
- Support the Brand Management team to ensure smooth daily operations.
- Build and maintain strong relationships with clients and stakeholders.