About the job
At Glossier, we are more than just a beauty brand; we have cultivated a vibrant, people-driven ecosystem that thrives through engaging online and offline experiences. Over the past 11 years, we have established ourselves as an iconic brand, intertwined with our customers' daily lives. Our foundation rests on emotional connections, empathy, and consistent support, fostering a sense of community and self-confidence. We are Human, Curious, Playful, and Helpful, committed to our mission of becoming the Most Loved Lifestyle Brand in the World.
As a Key Lead, you will play a crucial role in championing our people-first philosophy, which emphasizes authenticity, integrity, inclusion, equity, and empathy. You will support the store leadership team in creating memorable experiences and ensuring a safe, equitable, and inclusive environment for both our team and customers. Your presence on the sales floor will inspire employees to reach their full potential, reflecting our core talent competencies and embodying our company values.
In this position, you will be fully integrated into both front-of-house (FOH) and back-of-house (BOH) operations. Your performance will be measured by, but not limited to, the following expectations:
- Foster a culture that embodies our people-first philosophy.
- Deeply understand and exemplify Glossier’s mission, vision, and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
- Uphold our commitment to a work environment free from discrimination, harassment, bullying, and intimidation.
- Maintain clear, ongoing communication with the leadership team regarding team feedback and operational insights.
- Engage in the store’s recognition initiatives, promoting a collaborative and joyful work atmosphere.
- Serve as a knowledgeable resource regarding our product philosophy and operational excellence.
- Manage daily coverage needs and the completion of Editor Zone Charts.
- Lead team communications and uphold our operational standards.