Qualifications
To thrive in this role, you should possess:Basic networking knowledge and experience with Windows and Linux operating systems.Excellent communication skills.A strong desire to learn and grow in the field of technology.
About the job
Join a global leader in networking solutions trusted by over 50,000 customers worldwide! At Extreme Networks, we are dedicated to transforming the digital landscape through our innovative, cloud-driven networking solutions. With our commitment to excellence, we have achieved remarkable double-digit growth year over year, establishing ourselves as the top choice for scalable networking outcomes.
We believe that inclusion is crucial to our success, and it is embedded in our culture. We strive to create a workplace that celebrates diversity, ensuring that all employees thrive because of their unique perspectives.
As a Lab Network Engineer Intern, you will gain hands-on experience with routing and switching protocols using Extreme Networks' multi-layer Ethernet switches. You will collaborate with our Services Lab Operations team in Morrisville, North Carolina, where you will learn how to design, implement, and troubleshoot networks. This internship is the perfect opportunity for those with a passion for technology, a foundational understanding of networking, and experience with Windows and Linux systems.
Key Responsibilities:
- Familiarize yourself with Extreme Networks products, routing and switching protocols, and lab operations.
- Set up networking equipment to support Technical Support Engineers (TSEs) in customer service.
- Work alongside TSEs to replicate and resolve customer network issues related to software, hardware, and configuration.
- Assist in lab operations, including racking, cabling, troubleshooting, and equipment management.
- Prepare for a future role as a Technical Support Engineer, Network Engineer, or in a related position.
Success Criteria:
- Exhibit technical aptitude and critical thinking skills to effectively solve problems.
- Complete necessary certifications and internal training on products and network protocols.
- Adhere to Service Level Agreements (SLAs) for lab setups and replications.
- Document work activities clearly and concisely.
- Continuously enhance lab operations and processes.
About Extreme Networks
Extreme Networks is a pioneering leader in cloud-driven networking solutions, dedicated to empowering organizations to accelerate their digital transformation. With an unwavering commitment to customer satisfaction, we deliver top-tier services and support that drive remarkable progress across various sectors.