About the job
Join Thumbtack: Empowering Homeowners Nationwide
At Thumbtack, we provide a seamless platform that connects homeowners with local service professionals. Whether it's urgent repairs, seasonal upkeep, or significant renovations, our app is designed to guide users in making informed decisions about home projects. With a network of over 300,000 local service businesses, we are committed to helping homeowners understand which projects to tackle and when to engage professionals. If you're passionate about making a difference, we invite you to be part of our innovative journey.
About the Business Operations Program Management Team
The Business Operations Program Management (BOPM) team at Thumbtack plays a pivotal role in executing our strategic objectives. We work closely with senior leadership to streamline operations, align teams, and achieve impactful results. Our approach combines strategic insights with hands-on execution, ensuring clarity in complexity and structure in ambiguity.
Reporting directly to the Director of BOPM, our team collaborates across functions to enhance efficiency and speed. We create operational frameworks, initiate new programs, and develop scalable systems to bring bold ideas to fruition.
About the Role
We are seeking a Lead Business Operations Program Manager to support our dynamic Engineering, Product, Analytics, and Design (EPAD) teams. In this key position, you will manage strategic initiatives from inception to completion, working closely with functional leaders to identify growth opportunities, drive alignment, and implement effective solutions that facilitate team scalability.
This role is perfect for individuals who excel in complex environments, possess strong systems thinking abilities, and are eager to dive into challenges. You will act as a vital connector across teams, spearheading cross-functional projects, fostering clear decision-making processes, and ensuring that EPAD teams are equipped with the necessary tools, processes, and context for success. If you have a knack for resolving operational challenges and enhancing cross-functional collaboration, this position offers a chance to make a significant impact.

