About the job
About Upstart
At Upstart, we are driven by a transformative mission: to significantly lower the cost and complexity of borrowing for all Americans. Utilizing innovation, experimentation, and cutting-edge AI, we are reshaping credit access and empowering millions to achieve their financial goals with confidence and clarity.
As a premier AI lending marketplace, we collaborate with banks and credit unions to broaden access to affordable credit through technology that is both remarkably intelligent and profoundly human. Our platform executes over one million predictions per borrower, leveraging more than 1,800 data signals to enable smarter, fairer decisions for millions of customers. However, the statistics only hint at the profound impact we create. Every idea, every voice, and every contribution brings us closer to a reality where credit is a pathway to financial progress, not a barrier.
We embrace a digital-first culture, allowing most Upstarters the flexibility to excel in an environment that suits them best, while collaborating with teammates across over 80 cities in the US and Canada. Being digital-first does not mean disconnected; we are committed to fostering in-person connections through team retreats, planning sessions, and creative engagements. Whether you prefer to work from home or collaborate in-person at one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you will receive the support you need to thrive.
If you are passionate about addressing significant challenges, eager to innovate with purpose, and motivated by work that truly matters, we would love to connect with you.
The Team:
Upstart’s Auto Onboarding team is integral to reviewing applications for Auto-Refinancing loans, Auto Retail Indirect loans, and Auto-secured Personal Loans. As these products grow, our team ensures accurate application reviews, exceptional customer experiences, and robust operational performance.
As a Team Lead in Lending, you will mentor a team of Onboarding Associates through daily operations, provide developmental coaching, and collaborate closely with cross-functional teams to enhance processes, tools, and customer experiences. Candidates with a background in brand management or relationship management within a financial institution will bring essential strengths in communication, customer experience advocacy, and strategic problem-solving.