About the job
Netradyne is at the forefront of innovation, utilizing advanced Computer Vision and Edge Computing to transform the transportation landscape. As a leader in fleet safety solutions, our growth has exceeded 4x annually, establishing our technology as a disruptive force in the industry. We are expanding our team and seeking proactive, ambitious, and competitive individuals to contribute to our exciting journey.
Job Title: Lead Technical Support Analyst
Experience Required: 8 to 12 Years
Location: Bangalore
About Netradyne:
Netradyne is a premier AI and IoT product firm dedicated to enhancing safety and efficiency in commercial fleets. Our cutting-edge platform leverages sophisticated computer vision, edge computing, and data analytics to empower fleet drivers to operate safely, minimize incidents, and boost productivity.
As a Lead Technical Support Analyst, you will serve as a vital first-level point of contact between Netradyne and our clients. Your role will involve diagnosing and resolving technical issues reported by customers while collaborating with cross-functional teams to ensure efficient and effective solutions. You will engage directly with customers to troubleshoot hardware and software issues related to Netradyne’s connected vehicle platforms.
This position is crucial for customer success, as it involves providing prompt and accurate resolutions to issues and service requests reported by clients. The ideal candidate will possess strong English communication skills, excellent customer relationship management abilities, and prior experience supporting international customers, particularly in the US or UK.
As we operate 24x7x365, we seek candidates willing to work flexible shifts, including weekends (Saturday and/or Sunday) based on business needs.
Key Responsibilities:
- Troubleshoot and resolve customer-reported issues through phone, chat, and remote tools.
- Conduct root cause analysis and recommend corrective measures.
- Collaborate with engineering, QA, and product teams to tackle technical challenges.
- Manage support rotations, including incident escalation handling.
- Ensure proper case documentation and follow-up with customers in a timely manner.
- Escalate unresolved or critical issues with detailed technical information.

