About the job
WHY CHOOSE BIGLIGHT?
About Us
At Biglight, we are a premier experience design agency dedicated to empowering top B2C and B2B brands to create extraordinary customer experiences that yield significant commercial results. Our expertise lies in integrating UX, design, insights, and experimentation, enabling our clients — including renowned organizations like The North Face, ASDA, and M&S — to unlock new value.
We pride ourselves on being a people-centric organization, fueled by talented professionals who are passionate about making a difference. We prioritize hiring exceptional talent from diverse backgrounds and strive to cultivate an environment conducive to professional growth while delivering outstanding results for our clients.
As the Lead UX Designer, you will serve as a senior individual contributor with strategic influence, spearheading complex projects and enhancing experience design. You will play a key role in defining frameworks, advocating for design thinking, and illustrating how user-centered methodologies drive measurable business success.
What’s in it for You
In this role, you will maintain and advance practice-level standards for experience and service design, ensuring alignment with client goals. You will embody the benchmark for excellence within the Experience Design team, showcasing how design impacts commercial success.
Your contributions will include refining research frameworks (both qualitative and quantitative), service design methodologies (from journey mapping to service blueprints), and change management strategies (process design and organizational change), creating the optimal conditions for impactful outcomes.
We value a customer-centric approach while maintaining a strong business acumen.
Lead with Influence
You will inspire and empower your colleagues, nurturing a culture of collaboration, innovation, and continuous improvement.
Your leadership will contribute to fostering a proactive leadership culture within the business, mentoring team members and creating an environment where excellent ideas flourish.
Build Trusting Relationships
Working closely with senior client stakeholders, you will earn their trust by delivering work that marries creative ambition with strategic clarity.
Your efforts will bolster Biglight’s reputation as a partner that designs innovative services, experiences, and processes that transform business operations.

