About the job
D-ploy is a premier IT and Engineering Solutions provider across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.
We are committed to delivering innovative solutions and exceptional service to our esteemed clients. By fostering strong relationships and building trust within the IT community, we enhance our customers' IT productivity, thereby contributing significantly to their organizational success.
We are eager to connect with dynamic, flexible, and solution-oriented professionals who aspire to join our rapidly expanding international team. Our mission focuses on generating value where IT matters—be part of our journey!
Key Responsibilities:
- Offer expert technical support and troubleshooting for computer hardware, software, mobile devices, and other technological tools.
- Maintain precise documentation of end-user issues using our IT Service Management (ITSM) tool.
- Ensure compliance with established processes and knowledge documentation.
- Manage ticket backlog efficiently.
- Engage in continuous service improvement initiatives, including creating knowledge scripts and updating training documents.
- Collaborate closely with onsite IT technicians to ensure seamless support.

