About the job
Join our dynamic team as a Level 2 Mobile Phone Technician, where you will play a crucial role in diagnosing and repairing mobile devices to a high standard.
- Conduct advanced diagnostics and repairs on mobile handsets, exceeding industry standards.
- Maintain Electro Static Discharge (ESD) awareness to protect equipment from damage.
- Identify and resolve issues related to blacklisting, SIM cards, or network problems to confirm the source of faults.
- Perform functionality checks to rule out user errors.
- Verify the warranty status of devices to ensure proper handling of repairs.
- Utilize RF test equipment and PC for functional testing of devices to determine defects.
- Execute mechanical and cosmetic repairs on handsets to address diagnosed faults.
- Document job details in TiM to maintain the repairs database.
- Reflow circuit board components effectively to facilitate repairs.
- Repair components and replace complex parts as needed to restore functionality.
- Conduct thorough fault analysis to diagnose and resolve issues.
- Adhere to manufacturer guidelines during the repair process.
- Assist the Product Support team and Level 2 Engineers to enhance workshop capabilities.
- Perform soldering tasks as required to complete repairs.
- Meet and exceed agreed-upon targets to align with business objectives.
- Employ in-depth electronic fault-finding techniques.
- Ability to read and interpret electronic schematics.
Success will be measured against Key Performance Indicators (KPIs) that reflect your key responsibilities:
- All customer mobile handsets must be repaired and returned within a 14-day period, in satisfactory working condition.
- You will work on an individual test bench with the necessary tools and access to specialized equipment.
- Collaboration with team members is essential.
- Attendance at required training sessions is expected.
- Your performance will be evaluated based on quality and target achievement.