Key ResponsibilitiesAct as the primary technical contact for complex customer issues escalated from Level I Support.Conduct detailed troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules.Reproduce and isolate product issues in lab environments to validate product behavior and identify root causes.Analyze system configurations, networking, and integration dependencies within customer SAP and IT ecosystems.Offer technical guidance to customers regarding product configuration, deployment, and best practices.Collaborate with Engineering and Product teams to validate and document software defects and feature requests in Jira.Maintain ownership of escalated cases until resolution, ensuring timely communication and compliance with SLAs.Contribute to the internal knowledge base by documenting advanced troubleshooting steps and known issues.Assist in training and mentoring Level I team members on product troubleshooting and case-handling techniques.Participate in on-call rotations to support critical production incidents.Requirements2–4 years of experience in technical support, system administration, or application troubleshooting, preferably in enterprise environments.Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts.Experience with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL).Proficiency in log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman).Familiarity with ticketing and escalation systems (Salesforce, Jira, or similar).Excellent analytical, communication, and customer-facing skills with the ability to convey technical details into clear actions.Self-motivated, organized, and adept at managing multiple complex tasks.
About the job
Join Our Team as a Level 2 Technical Support Specialist
At Onapsis, we are committed to safeguarding the world’s most critical business applications. With over 20% of the Fortune 100 placing their trust in us, we ensure that enterprise applications remain secure, compliant, and operational.
We are in search of a knowledgeable Level 2 Technical Support Specialist to be an integral part of the Onapsis Support team. You will take charge of investigating and resolving complex product issues related to SAP, Onapsis platform modules, and customer IT environments. Your role will involve close collaboration with our Engineering, Product Management, and Security Research teams to deliver timely and high-quality solutions for our enterprise clientele.
About Onapsis
Onapsis is a leading provider of application security solutions, dedicated to protecting enterprise applications and ensuring their integrity, compliance, and availability. Trusted by major corporations, we strive to deliver exceptional value and security for our clients.
This job posting is no longer active and is not accepting applications.
Key ResponsibilitiesAct as the primary technical contact for complex customer issues escalated from Level I Support.Conduct detailed troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules.Reproduce and isolate product issues in lab environments to validate product behavior and identify root causes.Analyze system configurations, networking, and integration dependencies within customer SAP and IT ecosystems.Offer technical guidance to customers regarding product configuration, deployment, and best practices.Collaborate with Engineering and Product teams to validate and document software defects and feature requests in Jira.Maintain ownership of escalated cases until resolution, ensuring timely communication and compliance with SLAs.Contribute to the internal knowledge base by documenting advanced troubleshooting steps and known issues.Assist in training and mentoring Level I team members on product troubleshooting and case-handling techniques.Participate in on-call rotations to support critical production incidents.Requirements2–4 years of experience in technical support, system administration, or application troubleshooting, preferably in enterprise environments.Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts.Experience with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL).Proficiency in log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman).Familiarity with ticketing and escalation systems (Salesforce, Jira, or similar).Excellent analytical, communication, and customer-facing skills with the ability to convey technical details into clear actions.Self-motivated, organized, and adept at managing multiple complex tasks.
About the job
Join Our Team as a Level 2 Technical Support Specialist
At Onapsis, we are committed to safeguarding the world’s most critical business applications. With over 20% of the Fortune 100 placing their trust in us, we ensure that enterprise applications remain secure, compliant, and operational.
We are in search of a knowledgeable Level 2 Technical Support Specialist to be an integral part of the Onapsis Support team. You will take charge of investigating and resolving complex product issues related to SAP, Onapsis platform modules, and customer IT environments. Your role will involve close collaboration with our Engineering, Product Management, and Security Research teams to deliver timely and high-quality solutions for our enterprise clientele.
About Onapsis
Onapsis is a leading provider of application security solutions, dedicated to protecting enterprise applications and ensuring their integrity, compliance, and availability. Trusted by major corporations, we strive to deliver exceptional value and security for our clients.