About the job
As a Licensed Mortgage Loan Officer at Longbridge Financial, your primary responsibility will be to guide customers through their online loan applications. You will engage with clients by answering inbound calls from those who need assistance with their applications and proactively reach out to customers who have stalled or been declined. This role demands a proactive approach, as you will be making over 100 calls daily to meet production metrics. A valid Mortgage Loan Originator (MLO) license is required, and experience with HELOC products is preferred.
Key Responsibilities:
- Respond to incoming inquiries and make outbound calls to assist customers.
- Follow up on HELOC applications, ensuring smooth transitions to funded loans.
- Address product-related questions and resolve any technical issues.
- Effectively manage a pipeline of loans and engage clients in our reverse mortgage program when applicable.
- Qualify and transfer customers to the reverse mortgage team as needed.
- Maintain accurate records in our CRM system, documenting each transaction.

