About the job
Mission:
At Skip Loans, we pride ourselves on our customer-centric approach. The home loan settlement phase is a critical moment, and we strive to provide our customers with unparalleled support through this complex journey. Our Operations team is dedicated to ensuring that clients feel informed, supported, and nurtured throughout the entire settlement process and beyond.
About the Role:
As a Loan Operations Specialist, you will play a pivotal role in managing the mortgage operations from settlement to servicing throughout the complete loan lifecycle. You will act as the linchpin from the moment a loan receives unconditional approval, driving execution and ensuring that progress remains uninterrupted. Your proactive approach will guarantee that deadlines are consistently met, and all stakeholders—including brokers, customers, solicitors, and internal teams—are kept informed about the next steps. You will take personal responsibility for high-value, time-sensitive transactions, ensuring they remain on track.
After settlement, you will continue to foster relationships with customers by assisting with servicing requests, loan variations, and discharges. As our loan volumes grow, this role is essential in maintaining our speed, accuracy, and exceptional customer service.
This role is not merely about processing; you will:
Anticipate potential risks before they develop
Communicate effectively and confidently with internal and external partners
Own the outcomes, transcending mere task completion
Contribute to the enhancement of operational processes as we expand
Key Responsibilities:
Settlements (Pre-Settlement to Completion)
Oversee the complete settlement process from unconditional approval to final settlement
Coordinate with brokers, customers, solicitors, funders, and legal partners to manage timelines and documentation
Identify and mitigate risks or issues prior to settlement by effectively managing documentation and funding requirements
Ensure a seamless transition post-settlement by assisting customers with loan servicing and variations

