About the job
The Loyalty Operations and Reporting Analyst plays a critical role in the operational execution, process documentation, and performance analysis of our loyalty program. This position emphasizes process accuracy, adherence to procedures, data reporting, and effective operational coordination, ensuring that loyalty initiatives are consistently and efficiently implemented across various systems and hotels.
We seek a candidate with approximately 3 years of relevant experience, exceptional attention to detail, and a structured, process-oriented approach.
Key Responsibilities Include:
- Facilitating daily loyalty operations to ensure compliance with established processes and standard operating procedures (SOPs).
- Maintaining and updating operational documentation, SOPs, process flows, and onboarding materials.
- Conducting quality control checks to validate the accuracy and completeness of data, system configurations, and operational inputs.
- Identifying process gaps, operational challenges, and opportunities for improvement.
Performance Reporting and Data Management:
- Generating regular operational and performance reports utilizing Excel and internal dashboards.
- Monitoring KPIs associated with loyalty operations, program engagement, and procedural compliance.
- Supporting monthly and quarterly audits by gathering data, validating information, and documenting results.
- Ensuring consistency and accuracy of data across reports and systems.
Hotel and Stakeholder Coordination:
- Assisting with the onboarding of new hotels from an operational and procedural standpoint.
- Coordinating the collection and validation of information with hotels and internal teams.
- Serving as a point of contact for operational inquiries related to processes, reporting, and system usage.
Training and Knowledge Support:
- Helping to maintain training materials associated with systems, processes, and operational procedures.
- Facilitating the coordination and tracking of operational training sessions and completions.
- Ensuring operational knowledge is well-documented and accessible.