About the job
Join the Bank of Georgia's Loyalty Program Management Department as a Loyalty Program Manager!
At Bank of Georgia, we prioritize forging strong, enduring connections with our customers. Our loyalty initiative, PLUS, is central to this vision, and we are in search of an enthusiastic and results-driven Loyalty Program Manager to enhance our team. If you are dedicated to crafting captivating customer experiences and excel in a collaborative setting, we want to hear from you!
Key Responsibilities:
- Develop Merchant Partnerships: Foster communication and cultivate robust relationships with merchants, understanding their objectives and identifying partnership opportunities within the loyalty program.
- Campaign & Offer Management: Strategically plan, launch, and oversee loyalty campaigns and special promotions in collaboration with merchants, ensuring they provide tangible benefits for both merchants and customers.
- Identify & Prioritize Initiatives: Create and implement strategic initiatives aimed at enhancing the loyalty program, boosting customer engagement, and increasing merchant involvement.
- Cross-Department Collaboration: Collaborate closely with the Marketing team, Corporate Bankers, and other departments to guarantee seamless campaign execution and success.
- Drive Customer & Merchant Satisfaction: Analyze performance metrics and feedback to consistently refine offers, ensuring mutual advantages and sustained engagement.
- Innovate and Improve: Continuously seek innovative approaches to enhance our loyalty offerings to adapt to changing customer needs.