Workyard is a dynamic and rapidly expanding startup backed by venture capital, dedicated to transforming workforce management within the construction sector. With a staggering $300 billion allocated to labor annually, we are introducing a new era of trust, transparency, and technology, enabling both companies and workers to make informed decisions and enhance efficiency.The OpportunityAs a Tier 1 Customer Support Specialist at Workyard, you'll play a pivotal role in shaping the customer experience. You will assist users in maximizing the value of our platform, guiding them through their journey from onboarding to troubleshooting, while also sharing updates and insights. Your contributions will be crucial to our mission of retaining and expanding our customer base through exceptional support and proactive engagement.This role is fully remote within the US and requires valid US working rights.Compensation: $40,000 USD per yearFinal salary may vary based on experience, qualifications, and applicable wage laws.Key ResponsibilitiesLive SupportStay actively available on phone and chat queues during scheduled shiftsManage a high volume of real-time customer inquiriesEnsure strong response times and meet availability metricsCustomer Support & TroubleshootingAssist customers with product usage inquiriesProvide troubleshooting assistance and step-by-step guidanceResolve GPS and location issues on mobile and web applicationsAid in geofence setup and troubleshootingSupport customer inquiries regarding expense products, including card activation and usageAddress basic questions about formsEscalate complex or technical issues to Tier 2 or relevant teams when necessaryBilling AssistanceRespond to customer inquiries regarding:Invoices and chargesPlan details and pricingBilling cycles and prorationClearly and professionally explain billing adjustmentsUpdate customer payment information as needed

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