Qualifications
Key Responsibilities:Enhance and develop the Incident Management function within client organizations, improving both internal and external perceptions.Continuously seek ways to optimize the Major Incident Management process, ensuring analysts are well-informed and capable.Proactively manage incidents in line with contractual KPIs, collaborating with the Service Delivery Manager to refine processes that accommodate multiple SLAs.Foster strong working relationships with on-site teams and referral groups to enhance incident management.Qualifications:Proven experience as a Major Incident Manager, with a strong understanding of ITIL processes.Ability to manage communication effectively across all Service Operations teams.Experience in managing fluctuating workloads to ensure service excellence for customers.
About the job
Join Methods Business and Digital Technology Limited
Methods, a leading IT Services Consultancy with an impressive turnover exceeding £100M, has been at the forefront of transforming the operational landscape of the UK public sector for over 30 years. Our partnership with various central government departments and agencies equips us to deliver innovative, end-to-end business and technical solutions that prioritize people, safety, and future readiness.
What sets us apart is our commitment to a human-centric approach. We believe in harnessing the power of people, technology, and data to create sustainable value for our clients, staff, communities, and the environment.
We take pride in fostering collaborative relationships that drive project success and problem-solving. At Methods, we embrace a culture of learning and fun while maintaining a strong work ethic.
With a growing portfolio of private sector clients, Methods is excited to expand its impact beyond the public sector.
Methods became part of the Alten Group in early 2022.
About Methods Business and Digital Technology Limited
Methods Business and Digital Technology Limited is a prominent IT consultancy dedicated to transforming public sector operations in the UK. With a focus on collaboration and innovation, we deliver effective solutions that prioritize people and sustainability.
