About the job
The Male Spa Attendant plays a pivotal role in ensuring a luxurious and memorable experience for guests at our spa. This individual is responsible for providing personalized service, addressing guest inquiries, and maintaining the spa's pristine environment. The role requires a proactive approach in anticipating guest needs and guiding them to the various amenities available. In addition to guest interactions, the Spa Attendant ensures that the Spa and Fitness Center are clean, well-stocked, and organized at all times.
Your Responsibilities:
- Deliver consistently exceptional, warm, and engaging guest services.
- Uphold guest confidentiality in line with company policies.
- Arrive punctually for shifts and maintain a reliable attendance record.
- Prepare for each shift with adequate rest, appropriate uniform, and personal grooming.
- Greet guests with a smile and assist them throughout their visit, whether in person or via phone.
- Participate in scheduled departmental meetings and training sessions.
- Follow all established policies, procedures, and posted guidelines.
- Accurately record clock in/out times and adhere to break and meal guidelines.
- Welcome guests upon entry to the spa and fitness areas, providing tours as necessary.
- Perform various tasks including cleaning, stocking, and preparing treatment areas for guests.
- Oversee the locker room and relaxation areas, ensuring guests' comfort and satisfaction.
- Maintain cleanliness and report any maintenance issues regarding spa equipment.
- Ensure that facilities are kept in optimal sanitary condition.
- Regularly check, clean, and restock lockers as needed.
- Organize and manage toiletries in locker room vanities and amenity kits.
- Assist guests with utilizing sauna, steam rooms, and fitness equipment.
- Prepare treatment rooms in accordance with standard operating procedures.
- Engage with guests, embodying the Service Promise and Service Essentials.
- Ensure the smooth operation of the spa by completing all assigned checklists and duties.

