About the job
About Your New Role:
The Managed Services Engineer plays a vital role in delivering exceptional support to our ISP/MSP business clients. You will be instrumental in managing and troubleshooting SDWAN networks, particularly with Versa Networks, as well as business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.
No travel to customer locations is required, allowing you to work from the comfort of your home.
Key Responsibilities:
- Offer comprehensive support to customers, focusing on SDWAN (preferably Versa Networks), Internet, and related services.
- Troubleshoot and configure basic LAN setups, including Routers, Firewalls, and Microsoft operating systems.
- Assist in the provisioning and onboarding process for new customers utilizing managed services.
- Collaborate with vendors to resolve support issues and ensure seamless service delivery.
- Take ownership of support issues from initiation to resolution, ensuring customer satisfaction.

