Qualifications
To thrive in this role, you should possess a Bachelor's degree or equivalent experience—four years of related experience may substitute for a degree. A minimum of six years in customer service, operations, military service, or leadership, including at least two years in claims handling, is required. Additionally, you should have two years of direct team leadership experience.Your responsibilities will include quality inspections of claims, ongoing coaching, and identifying opportunities to enhance operational efficiency and member experience. Strong decision-making skills and the ability to manage critical issues effectively are essential.
About the job
Join USAA, where our mission is to empower our members toward financial security through competitive products and exceptional service. We are dedicated to being the top choice for the military community and their families. At USAA, our core values of honesty, integrity, loyalty, and service guide our interactions with each other and our members.
As a Manager in Claims Operations, you will lead a team responsible for auto and other claims operations. Your focus will be on serving our members and delivering effective solutions while investigating, evaluating, and negotiating claims. You'll foster employee engagement through coaching, feedback, and process improvements, driving operational efficiency and adherence to compliance protocols. We offer a flexible work environment, requiring in-office presence four days a week, based in Scottsdale, AZ. Please note that relocation assistance is not available for this role.
About USAA
USAA is committed to serving the military community, providing comprehensive insurance, banking, and investment services tailored to meet their unique needs. Our dedication to our members sets us apart, making USAA a respected and trusted organization in the financial services industry.
