About the job
As the Manager of Design & Technical Services for the Americas within the Luxury sector, you will take on a crucial role in facilitating the successful execution of high-end development and renovation projects across the region. Your expertise will ensure operational clarity, effective tracking, and seamless cross-functional coordination. Serving as a strategic partner to the VP, you will oversee project progress, manage internal reporting, and enhance departmental communications through collaboration with internal teams and external partners. This position requires a unique combination of strategic oversight and operational support, demanding exceptional organizational skills, strong communication abilities, and a keen design-oriented intuition.
Main Responsibilities
Project Tracking & Strategic Reporting
- Lead the development and maintenance of comprehensive project tracking tools for the Design & Technical Services Americas Luxury team.
- Ensure timely updates on project status, pipeline activities, and key milestones throughout the region.
- Compile, manage, and present internal reports regarding hotel openings, team workloads, and departmental KPIs.
- Monitor fees and oversee P&L tracking.
Cross-Functional Communication
- Act as the primary liaison between D&TS and corporate departments such as Brand, Legal, HR, Finance, and Marketing.
- Facilitate the flow of information, ensuring alignment between stakeholders and project objectives.
- Assist in the preparation and delivery of strategic planning briefs, business updates, and reporting packages.
Team Support & Operational Planning
- Help draft and coordinate Design Briefs, PIPs (Property Improvement Plans), and other technical documents in collaboration with internal teams and external consultants.
- Contribute to the creation of high-quality presentations and project documentation that align with brand and company standards.
- Provide logistical support to the VP, including meeting preparation, scheduling, note-taking, and task follow-ups.
Organization & Administrative Excellence
- Maintain digital filing systems and knowledge-sharing platforms to boost team efficiency.
- Coordinate team activities, events, and key departmental communications.
- Ensure timely responses to information requests and assist in prioritizing the VP’s workload in a fast-paced, deadline-driven environment.
Stakeholder Engagement
- Engage confidently with internal and external stakeholders, including Accor senior leadership, hotel owners, developers, interior designers, contractors, and project consultants.
- Uphold a high standard of professionalism and brand representation in all correspondence and documentation.

